Customer Support
Login Help
How to change your password:
If you forgot your password, you can reset it.
You can also log in and make changes to your password on the Account Details page.
1. Go to tartarshield.com and select “My Account” in the top right corner of your screen.
2. Click on “Lost your password?”.
3. Enter the email address on your Tartar Shield account on the next page.
4. After you enter your email address, you’ll receive an email from info@tartarshield.com with instructions on how to reset your password.
Update Your Auto-Ship Order
How to update your payment methods for Auto-Ship:
To update your credit card, please visit the ‘Payment methods’ tab and select the ‘Add payment method’ option. Enter your credit card information and select the ‘Add payment method’ button. Then, select the ‘Autoship schedules’ tab and select your updated credit card from the drop down menu under ‘Payment Method ’. Note: If your auto ship is paused, make sure to select the red pause button to resume your auto ship schedule.
How to pause or resume your Auto-Ship:
Click the red play button to resume an auto ship schedule or the green pause button to pause your auto ship schedule.
How to cancel your Auto-Ship:
To cancel an auto ship item, please visit the ‘Autoship Schedules’ tab and select the red ‘Delete Schedule’ button.