Shipping Information

Where do you deliver?

We ship to every state in the United States, including Alaska and Hawaii!

How much do you charge for deliveries?

Delivery is FREE for all orders $100 and over to all states!

For orders under $100, a $7.95 shipping rate will apply on all domestic orders within the continental United States and a $14.95 shipping rate on orders shipped to Alaska and Hawaii. No international orders are accepted at this time.

How long will it take my order to arrive?

Your order should arrive in 3-10 business days from when you place the order. Orders received by 12:00 pm EST Monday to Friday will typically process and ship the same day. If your order has not yet arrived, please check your shipment tracking information or reach out to our Customer Care team.

What if I need to cancel a delivery?

Please get in touch with our Customer Care Team to cancel an order. 

To edit your Autoship, log into your Tartar Shield Account and visit the subscriptions section. We make it easy to update, skip or customize your Autoship to fit your pet's needs!

How can I change my delivery date for my Autoship?

You can easily change the delivery of your next Autoship by logging into your Tartar Shield Account and selecting which order you would like to change. You will have multiple options to adjust your delivery and if you need assistance, please feel free to reach out to our Customer Care Team.

What should I do if my order hasn’t been delivered yet?

If you have received a shipping notification, please get in touch with the shipping carrier. Please contact our Customer Care team if you have not received a tracking number notification via email or SMS after four days of placing your order.

What if I’m not home when my Tartar Shield is delivered?

We don’t require a signature for Tartar Shield deliveries. If you’re not home when your order is delivered, the package will be waiting at your doorstep!