Terms of Use

In conjunction with our Privacy Statement, these Terms of Sale and Terms of Use establish the agreement between you, our valued customer ("you"), and Tartar Shield Pet Products, Inc. ("we"). This Terms of Use will also act as our Terms of Use Policy for any and all users of our site.

We continuously strive to enhance our services, keeping up with technological advancements, payment methods, applicable laws, regulatory requirements, and the evolving capabilities of our system. As a result, we reserve the right to revise and update these Terms of Sale accordingly without notice. The applicable Terms of Sale for your order are those accessible on tartarshield.com at the time of your purchase. If you are a subscriber, we may notify you of any changes to these terms. 

At Tartar Shield Pet Products, we're dedicated to providing you with a seamless shopping experience and ensuring your satisfaction. Please review these Terms of Sale carefully to understand the rights and obligations associated with your purchases on tartarshield.com. By placing an order or using our website, you acknowledge and agree to be bound by these Terms of Sale.

Updated: 7/12/2024

Orders

When you place an order, you assure and warrant Tartar Shield that you have reached the age of majority in your state, and that the product is intended solely for your personal use. You agree not to engage in marketing, reselling, or distributing the product to any third party for commercial purposes.

Ordering from our website is a breeze. Once you've confirmed your shopping cart, you'll need to select a delivery address and complete the payment process. This final step solidifies the sales agreement between you and Tartar Shield Pet Products.

Upon validation, you can expect an order confirmation email or sms from Tartar Shield Pet Products to acknowledge the receipt of your order.

In certain circumstances, such as non-payment, an incorrect address, or any other account-related issue, Tartar Shield Pet Products reserves the right to temporarily hold your order until the matter is resolved. Unresolved orders may result in cancellation of product at the discretion of Tartar Shield.

Should any of the products you ordered be unavailable (for instance, due to stock constraints), we will promptly notify you and provide options to either cancel the order or modify it by selecting a suitable alternative. If you opt to cancel, the amount you paid will be refunded through the original payment method used during the order.

Please note that Tartar Shield Pet Products retains the right to reject or cancel your order for any reason, including limitations on the quantities available for purchase, inaccuracies or errors in product or pricing information, or the identification of potentially fraudulent activity or account misuse.

Changing your order

If you need to modify or cancel your order after confirming it on the website, please get in touch with Tartar Shield Pet Products' customer service. If our team has not commenced the fulfillment process, we may be able to accommodate your changes based on your new instructions and send you a revised confirmation email. However, if we have already begun processing your order, we regret to inform you that modifications are no longer possible, and we will promptly notify you accordingly.

Subscription Orders

Our subscription program, known as Autoship, allows you to conveniently set up recurring orders for products of your choice at a frequency that suits your needs. You can establish multiple recurring orders and customize the shipping frequency with a subscription.

In the event that a product becomes unavailable for a scheduled delivery, we will notify you in advance, giving you the option to modify your order. This may include selecting a replacement product or even canceling the order for that particular delivery.

To subscribe, you will need to create an account using new password-less login or by legacy email and password creation. You are responsible for ensuring the accuracy and completeness of the information provided to Tartar Shield. You are responsible for promptly updating any necessary changes to the provided information. Tartar Shield is not liable for inaccurate information.

Please take the necessary precautions to maintain the confidentiality, security, and proper use of your username and password. It is important to prevent unauthorized third parties from accessing your account. Any account activity or data transmission associated with your account will be considered your responsibility. In the event of any fraudulent use of your username or password, please notify Tartar Shield in writing as soon as possible.

The subscription itself is free of charge, and you will only be charged for the shipping and products included in each shipment when they are sent out. If you use a promotional discount for your first subscription order, please note that the discount will only apply to that initial order. Subsequent orders will be billed at the full price of the products. Promotions do not apply to recurring subscription orders, unless stated at the time of purchase.

You will have access to your subscriber area at all times, allowing you to make changes to your recurring orders. This includes modifying the products ordered, adjusting quantities, changing shipment frequencies, updating delivery or billing addresses, and more. Additionally, you can modify or cancel a specific order as long as the request is made no later than 1 business days before the next scheduled shipment date. Reoccurring orders are processed at 12 am on the order date and may not be modify it is filled, please see order section for more detail.

If you need a temporary suspension of your subscription, you have the flexibility to do so. Furthermore, if you decide to cancel your subscription, you can do it free of charge at any time.

Account and Tracking

Once you place an order, a user account will be generated using the information provided during the purchase process. This account will enable you to easily track your order, access order history, and benefit from additional features and personalized services.

If you have created a customer account, you can log in at any time to track the progress of your order and access additional features.

Please note that the product images displayed on the website are for illustrative purposes only. The actual packaging of the product may slightly differ from the images shown due to the technical limitations of your screen or device.

Delivery

We offer various delivery options, including the possibility of free delivery for specific purchases such as subscriptions, reaching a certain dollar amount threshold, or promotional offers. Offers are based on time of purchase.

We offer various delivery options, including the possibility of free delivery for specific purchases such as subscriptions, reaching a certain dollar amount threshold, or promotional offers.

All orders are placed as flat-rate, standard deliveries, which is generally delivered, not guaranteed, between 3 to 10 business days from the date of placing your order. For subscription orders are subject to standard delivery terms unless list otherwise. If the final day of the delivery period falls on a Saturday, Sunday, or public holiday, the delivery will be automatically rescheduled for the next working day. Please note that orders may be delivered in multiple parcels to ensure efficient shipping.

If there is a significant delay in shipment caused by Tartar Shield, we may notify you using the contact details provided in our account or on your order. Therefore, it is vital to ensure the accuracy of your contact information. In the event that we fail to ship the products within the specified timeframe, you may have the option to cancel your order if not already fulfilled.

All products purchased from Tartar Shield are delivered to you through a shipping company. The responsibility for any loss or damage to the products is transferred to you at the moment you, or a designated third party other than Tartar Shield's carrier, physically take possession of the products.

Once the products have been shipped to the address you provided, you will receive a confirmation of shipment via email, keeping you informed about the progress of your order.

For more infomation, please see our shipping information page.

Price

Tartar Shield retains the right to make price adjustments at its sole discretion, without prior notice. However, any such changes will not impact orders that have already been placed or subscription orders that have already been dispatched. You will always be billed based on the price displayed on the website at the time of your order.

As a subscriber, you may, not guaranteed, receive advance notification via email or sms regarding any price changes before your next scheduled delivery. You will be notified via email or sms three days before your next scheduled delivery. Your acceptance of subscription deliveries after receiving such notice will signify your agreement to the revised prices. If you do not agree with the price changes, you have the option to cancel your subscription at any time directly from your user account before the order has been processed and/orfulfilled.

Please note that price changes within a subscription do not apply to orders placed using a promotion. Promotions are applicable only to the purchase listed within the promotion terms and do not extend to subsequent orders.

All prices indicated on the website are denominated in U.S. Dollars.

Payment

Tartar Shield, tartarshield.com, accepts various payment methods, including credit cards such as Visa, Mastercard, American Express, Discover, and Diners Club. Additionally, we support payment options like Shop Pay, Apple Pay, and Google Pay. Your account will be charged once the confirmation of product shipment is made.

For subscribers, your credit card information will be securely stored by Tartar Shield throughout the duration of your subscription. Charges for your orders will be applied on the date of shipment. You have the flexibility to modify your payment details within your subscriber account at any time. In the event of an expired card, Tartar Shield will send you an email notification requesting an update of your credit card information. If you fail to update your payment details, or if a payment is declined by your banking institution for any reason, your subscription will be temporarily suspended. After seven billing attempts on a subscription, your subscription will be automatically canceled until any errors are corrected within your account.

Discount codes

When using a discount code, please ensure that you enter the applicable code in the designated "Discount" field during the checkout process. Please note that discount codes cannot be combined with other promotions or coupons, unless stated in the promotion's terms and at the time of purchase. Only one discount code can be used per transaction, and the discounted amount will be deducted from the subtotal balance of the shopping cart.

For subscription orders, discount codes are only applicable to the first order, unless stated at the time of purchase. Subsequent subscription orders will be charged at the full price of the products ordered. Tartar Shield reserves the right to limit the use of discount codes for specific products, weights, or shipping charges.

Unless otherwise specified in the offer's Terms of Sale, online discount codes are not valid for use in physical stores or any other point of sale where Tartar Shield products are sold.

Please be aware that offers are valid while supplies last, and offer codes are limited to one-time use unless stated in the promotion's terms and at the time of purchase. Discount codes cannot be applied to recurring payments for subscription orders, cannot be used on previously placed orders, cannot be retroactively added to a placed order and cannot be combined with any additional promo codes or discounts.

Discount codes are non-transferable, cannot be redeemed for cash or credit, and are not valid on any other website, retailer, or for in-store purchases. They also cannot be applied towards taxes or fees.

To ensure the application of the promo code, it must be entered before completing the order during the checkout process. Tartar Shield Pet Products, Inc. reserves the right to modify or cancel an offer at any time. In the event that you request a refund for any product(s) purchased using a promo code offer, the refund will only be issued for the amount actually paid for the product(s) after applying the discount.

Return of products

In order to initiate a return, products must be sent back within 30 days in their original condition, without any signs of use, damage, or compromise to their merchantability. Please note that Tartar Shield cannot accept returns of opened, unpacked, damaged, or used products. 

Once the returned products are received by Tartar Shield or processing patners, a reimbursement will be issued for all payments made, excluding any shipping costs. Customers are fully responsible for any shipping and handling costs associated with a return. The refund will be processed using the same payment method that was used for the initial transaction. Please be aware that Tartar Shield may withhold the reimbursement until the product is received or until you provide proof of shipment, whichever occurs earlier.

It is important to ensure that the returned products meet the specified criteria in order to qualify for a refund. For more information, please see our returns and refund policy page.

Limitation of liability 

Tartar Shield shall not be held responsible for any consequential, indirect, punitive, or special damages arising from or relating to the breach of these Terms and Conditions, any offenses, or any other reasons resulting from website access (or inability to access), use of the website, or any other data or program on the website, or the use of the products.

Tartar Shield cannot be held liable for any disruptions in transactions conducted through the website or for any failures or negligence caused by the consumer or unforeseeable actions of third parties that are unavoidable, or due to events of force majeure.

Customer service

If you have any questions concerning your order or subscription, please get in touch with our Customer Care Team at support@tartarshield.com, (888) 598-7658 or visit Contact Us page.

Personal data

Protection of Personal Data:

At Tartar Shield, we understand the importance of protecting your personal information. We collect a number of data points during your interactions with our website and services, such as your name, address, email, and payment details. Rest assured that we handle your personal data with utmost care and prioritize your privacy.

We do not share your personal information with any third parties, unless otherwise notified or required by law. We respect your trust and maintain strict confidentiality in safeguarding your data.

For more detailed information on how we collect, use, and protect your personal data, we encourage you to review our Privacy Policy. It outlines our data practices and provides clarity on how we handle your information. You can access our Privacy Policy by visiting the dedicated page on our website.

We take your privacy seriously and are committed to ensuring the security of your personal information. Should you have any concerns or inquiries regarding the handling of your data, please do not hesitate to reach out to us.

Dispute Resolution

In the event of any dispute that may arise between you and Tartar Shield pertaining to these Terms and Conditions, the use of the website, or the products, please refer to the Dispute Resolution terms outlined in the above-mentioned Terms of Use. These provisions govern the resolution of disputes and should be followed accordingly.

User Generated Content

Thank you for choosing Tartar Shield Pet Products, Inc. to share your love for pets! We appreciate your interest in contributing User Generated Content (UGC) to our platforms. By sharing your UGC with us, you agree to the following Terms and Conditions and our Privacy Policy.

1. Ownership and Compliance: By submitting your UGC, you confirm that you are over 18 years of age and that you hold all rights, titles, and interests in the content. The UGC must not violate any laws or regulations and should not infringe upon the rights of any other person or entity, including intellectual property, privacy, or publicity rights. Additionally, your UGC should not contain any harmful, obscene, profane, threatening, or offensive content. You are solely responsible for the UGC you submit, and Tartar Shield assumes no liability for any UGC you provide.
2. Grant of License: By sharing your UGC, you grant Tartar Shield Pet Products, Inc., Tartar Shiel Holdings, and all affiliated entities a perpetual, worldwide, non-exclusive, sub-licensable, fully paid-up, irrevocable, royalty-free, transferable right and license to use, display, perform, transmit, copy, modify, delete, adapt, publish, translate, create derivative works from, sell, and distribute your UGC. This license applies to all forms of media, now known or developed in the future, without compensation to you, and with or without your name or user handle. Please refrain from sharing any UGC that you do not wish to license to us or any confidential information or original creative materials. Tartar Shield also reserves the right to include your name or user handle provided with the UGC, but it is not obligated to do so. Please exercise caution when disclosing personal information.
3. Use and Selection of UGC: Tartar Shield has the discretion to determine which UGC will be published and used. We may monitor, alter, remove, or refuse to post any UGC in our sole discretion. Tartar Shield may disclose UGC, along with the circumstances surrounding its transmission, to third parties if deemed necessary. The submitted UGC may be featured on our website, social media pages, marketing materials, and other promotional mediums.
4. Rights and Waivers: By sharing your UGC, you represent and warrant that you have all necessary rights to grant the licenses described herein, including permissions from individuals appearing in the UGC. You also waive any moral rights or other rights concerning attribution of authorship or integrity of materials. Furthermore, you release Tartar Shield and all its affiliates from any liability, damages, losses, or claims arising from using your UGC.

Please note that our Privacy Policy governs the use and disclosure of any personal information voluntarily disclosed in connection with your UGC. We encourage you to review our Privacy Policy for more information.

Thank you for your contribution and for joining us in celebrating the bond with our furry friends!

Promotional Terms & Conditions

Summer Sale: Available exclusively at tartarshield.com from 12:00 AM EST on July 12, 2024, until 11:59 PM EST on July 15, 2024. Enjoy a tiered discount based on your cart's subtotal value. Use code 'DE-Summer Sale' during checkout to receive the applicable discount. Tier 1: get 5% off on cart value over $55.00 USD; Tier 2: get 7% off on cart value over $75.00 USD; Tier 3: get 10% off on cart value over $100.00 USD. Coupon discounts apply to the subtotal at checkout processing, excluding sales taxes, shipping, and all other fees. Please ensure the code is correctly entered during checkout as it will not be automatically applied. Tartar Shield cannot guarantee discounts for incorrect, missing codes, or retroactive orders placed beyond the sale dates. This promotion is not valid for subscription orders or in combination with other discounts. It applies solely to purchases made on our official USA website, tartarshield.com, and is not available at any other retail partner sites or locations. In the event of a refund request for any item(s) purchased utilizing the promotional code, the refund amount will correspond solely to the actual monetary amount expended on the concerned product(s). Tartar Shield reserves the right to modify or terminate this promotion without further notice.

 Autoship20 Promotion: This limited-time offer grants an additional 15% discount on the entire order for new autoship subscription orders on top of the 5% Autoship pricing. A 20% discount in total. The promotion is exclusively applicable to the first order of your subscription and is subject to the following conditions. After the initial order, the discount will revert to the regular 5% off. Please be aware that this promotion cannot be used in conjunction with any other coupons or ongoing sales.

Welcome Promotion: The Welcome Promotion is exclusively available to new customers placing their first order. Upon checkout, new customers can apply a unique, dynamically generated promotion code starting with "WELCOME10" to receive a 10% discount on their subtotal. The promotion code is valid for one-time use only and can be used solely by the email address provided during sign-up. This promotion cannot be exchanged for cash value, is non-transferable, and cannot be combined with any other offers, promotions, or discounts.

Google Welcome Promotion: The Welcome Promotion is exclusively available to new customers placing their first order. Upon checkout, new customers can apply the promotion code "HELLO10" to receive a 10% discount on their subtotal. The promotion code is valid for one-time use only and cannot be exchanged for cash value. This promotion is non-transferable and cannot be combined with any other offers, promotions, or discounts unless stated at time of order.

Meta Welcome Promotion: The Welcome Promotion is exclusively available to new customers placing their first order. Upon checkout, new customers can apply the promotion code "tartarfree10" to receive a 10% discount on their subtotal. The promotion code is valid for one-time use only and cannot be exchanged for cash value. This promotion is non-transferable and cannot be combined with any other offers, promotions, or discounts unless stated at time of order.

Agreement 

By accessing and using this website, as well as placing an order, you acknowledge and agree to be bound by the Terms of Use and Terms of Sale outlined herein. Furthermore, you understand that Tartar Shield, its parent company, subsidiaries, and affiliated entities (collectively referred to as "Tartar Shield") reserve the right to update, modify, or change these Terms of Service on a case-by-case basis.

It is your responsibility to review these term and all Tartar Shield's terms regularly and remain aware of any amendments or updates made. Continued use of the website and placing orders after any modifications to the Terms of User constitutes your acceptance of the revised terms.

Tartar Shield endeavors to provide accurate and up-to-date information on the website, including product descriptions, pricing, and availability. However, we cannot guarantee the absence of errors or omissions. In the event of any discrepancies, Tartar Shield reserves the right to correct such inaccuracies and modify or cancel orders as necessary.

Please note that the content on this website is for informational purposes only and should not be considered professional advice. Please consult with your veterinarian for professional advice. Tartar Shield does not assume any liability for the accuracy, completeness, or usefulness of the information provided.

By using this website and placing an order, you agree to comply with all applicable laws and regulations. You also acknowledge that Tartar Shield retains all intellectual property rights in the website, its content, and the products offered.

If any provision of these Terms of Use is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The failure of Tartar Shield to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service constitute the entire agreement between you and Tartar Shield regarding the use of the website and the purchase of products. Any changes or modifications to these Terms of Service must be made in writing and agreed upon by both parties.

If you have any questions or concerns about these Terms of Service, please contact Tartar Shield Customer Care Team.